Customer Testimonials
My past three experiences have been less than stellar. The least recent they had a special price for detailing if it was being serviced. I still have areas on the black trim where the wax was not buffed out. The second most recent experience, there was an issue with my air conditioner and "Jim" explained that the air needs to travel a far distance from one side of the dash to the other and gets warmer as it travels. That was why it was warmer on the one side now. So I am to believe that it worked ... Read More DealerRater - Nov 13, 2026
Dave and Keeley made every effort to ensure that the buying process was smooth and kept me informed every step. Keeley did a phenomenal job to ensure that I was pleased with my trade-in value. Dave kept me in the loop regarding updates on my delivery. Everyone that I interacted with at the dealership was friendly and willing to be of assistance. It was an extremely enjoyable process and seamless. I am very happy with the level of service I received and would recommend this dealership for anyone looking to purchase a Land Rover. I will definitely purchase my next ... Read More DealerRater - Nov 9, 2026
Timely, organized, kept us informed every step of the way! and they even washed our car! All employees we encountered were exceptional!
This dealership is phenomenal!!
Gabe did a great job working with us on our new vehicle. He even delivered it to our home when it arrived!
Just bought my first Evoque ! my buying experience was on another level because of my sale consultant Robert! Every sales person should take notes from Robert! He knew his stuff! He loves his job and treated us so well! We will continue to do business with Robert for any future purchases Erin Anderson
Prompt and professional. Chris is great to work with and is a great communicator. Super helpful
Very professional! This was an easy process, and I would recommend this dealership to anyone. The Dealerships location was a big factor in purchasing.
Fabulous to work with! Would recommend to a friend! I love my new sport !! Thank you
Super helpful and dependable! They made everything seem easy and smooth for getting my car fixed and done right!
Chris was a great service advisor. He was extremely communicative throughout the process and made a frustrating issue much more tolerable.
Just ok. As always no one ever answers the phones. Had my tires rotated and one side of the car is inflated 10 lbs higher than the other side. That’s 2 tires at 40 and 2 at 50 lbs.
I called in the morning, they took my car in and it was finished mid afternoon. Great service and very good communication
I had previously posted a negative review for this dealer, however they turned out to be very professional in dealing with my specific problem. Their manager, Keeley, reached out to me and went above and beyond to correct the issue. I want to thank them for their outstanding service.
Costly and unpleasant experience buying a used vehicle from this dealer. Do not rely on their Carfax printouts or their statements – and certainly you can’t rely on them being a dealership of any repute. I purchased a one owner, very low mile Mercedes convertible from them – described as a trade-in from one of their long-time customers. The car was certainly beautiful, but after driving it for a few days it started stalling and flashing all sorts of dashboard lights.
Taking it to a Mercedes dealer, it was discovered that the electrical system was completely rusted from being flooded, the ... Read More DealerRater - Oct 29, 2026
Clean, courteous, on time, and professional! Chris explained everything exactly as it was happening! Appreciate the video from the technician as well. Definitely would recommend this dealership.
Really great experience from beginning to end. Gabe and Don made the sale process very straight forward and transparent. Other associates helped make delivery easy and smooth.
Well it started out with an engine light on. Took in to diagnostic test it. The dio test was 200 dollars. Too lean on bank 1 and 2. After the diagnostic test, service said it was an pcv valve. So I set appointment and they replaced it. 250 bucks. Lights still on. They take it back. This time run a smoke test.: Found my passenger side valve cover had a little crack in it . So with using my 3rd party warranty and still paying 1300 dollars to have the cover replaced, the engine light came back on after they had said all monitors cleared and ... Read More Google - Oct 27, 2026
Service was seamless. Jim Decarlucci, was informative, patient, and knowledgeable about particular service needs. He was also able to provide me with updates in a timely manner as well. Everyone I interacted with was quite professional and courteous.
Very friendly, professional, and helpful service staff. Always a pleasure to attend to my wife’s 2016 RR Sport’s maintenance needs at South Hills. I typically work remotely from your customer waiting area, and it’s very accommodating to say the least.
Great service friendly and efficient My car went in and the rental took less than 10 min
I am extremely disappointed with my experiences at Land Rover dealerships when trying to purchase a Defender. Too often, I have felt insulted, disrespected, and as though someone was trying to take advantage of me.
I shop at Mercedes-Benz, Porsche, BMW, and Toyota, and the difference is night and day. Those dealerships treat me with respect and appreciate my business. At Land Rover, I have repeatedly encountered an arrogant, condescending attitude that makes me question why I would spend my money there.
This is exactly why I have never owned a Defender, despite genuinely wanting one. It isn't the ... Read More DealerRater - Oct 22, 2026
Excellent from start to finish. Great team all around. A+
Edit. The dealership did eventually get back to me, but it was late from a current customer perspective. I will shift my focus to a different owner's dealership(s). Customer service is very important to me and this owner/dealership let me down.
Great to work with! Kept us informed on the status of our vehicle and honest with pricing.
Great service!
Brent Bell in sales fantastic! Keyshawn in the Finance Dept fantastic! Outstanding Service all around! They have me for life.
engine lights came on 10 mile after I picked it up!
Happy to have chosen Land Rover South Hills for my latest purchase. Everyone was professional and easy to work with.
The staff were great, pleasant and efficient to work with. This is my third vehicle
Excellent service department, I highly recommend.
I appreciated that the service representative was working with me to minimize my time in the service area.
Update: Keeley contacted me and we worked through solving some of the issues. She was professional and helpful. I will be cautious of service suggestions with this group, but knowing I have an avenue of things go sideways (Keeley) has improved my outlook and might consider them for services again. Couldn’t keep track of the details of my service. Delayed the service. Wanted to charge me for dubious rotor service. Even though the car had been making running noises since 4800 miles, still no help on costs. Probably my first and last land rover
I am extremely disappointed with my experience with Land Rover South Hills and, based on what happened to me, I cannot recommend this dealership.
I purchased a Range Rover Sport from this dealership and paid approximately $100,000 in full by wire transfer. On September 9, I specifically communicated with the salesperson about pickup and told him that I would let him know exactly when my driver would be coming. At that time, I had NOT assigned or authorized any transporter.
Despite that, the dealership released my vehicle on September 11 to a transporter I had never authorized.
What is most concerning to me ... Read More Google - Sep 30, 2026
Car was ready when we needed and full explanation given on the necessary repairs Thank you
Staff is always friendly and helpful. Service dept is trustworthy and thorough.
The service was to notch from start to finish. The staff is very friendly, professional, and easy to work with. I really appreciate the excellent customer service.
Jim and his staff took care of our repairs promptly as promised.
Service completed an oil change and a warranty item. Everyone was professional and explained clearly the work to be done and why it was valuable. I really appreciate the Saturday service hours.
Chris was gone for the day when I picked up my car. The girl said he would send me my invoice. I text and let him know my driver door had a door ding. Not there when I dropped it off. No response. Not happy. Service and loaner were good
This team is top notch, very kind and helpful. My wife and I took our vehicle in for service, they got us in and out!
Great communication and delivered exactly the service requested.
Great staff and service.
My husband and I just purchased a pre-owned F-150 from this dealership. My husband hates car shopping, but even he admitted that it was an absolute pleasant experience to deal with the folks here. Thank you, Alex!! We’re very pleased with our truck and the service was excellent! We highly recommend! Thank you!😊
Great team. Thank you so much
I had a basic service done and the technician found an issue that was covered under my extended warranty. Thankfully the repair was covered by the warranty and the technician did a great job.
Updating my review. Land Rover South Hills reached out to me directly and really went above and beyond by offering to deliver our vehicle back to us at no cost. I really appreciated that. How a business responds matters, and they made a genuine effort to make things easier for us and take care of the situation. Very thankful for the follow-up and the way they handled everything.
Outstanding interaction with the entire staff. Alex in sales was super easy to work with. Professional, understanding and never a moment of pressure. Easy negotiation by a combination of text and phone calls. Ended up with what I felt was a very fair deal. Really one of my best car buying experiences ever. (And I have purchased way too many). Keyshawn in finance made the process seamless. Again probably the fastest finance interaction ever. No hard sell on anything, again a positive reflection on the entire dealership and how they do business. Madison our concierge who went over the features ... Read More Google - Sep 6, 2026
Service Department is always responsive and professional!
I had my car serviced for a scheduled maintenance and also a recall. As usual the service I was provided was excellent and everything was completed in a timely manner. I would highly recommend this dealership!
I would like to thank Chris for his excellent personal service and responsiveness. I would highly recommnd him and the dealership.
Excellent service- Mark helped talk me through my check engine light issue and made the appointment. Chris kept me updated during the service.
Very Friendly staff easy to work with great experience will definitely work with south hill jlr again.
They did a great job of keeping me updated on the status of my repairs!
Chris and the rest of the team continue to show dedication to providing great service.
The service team is great. I have an older vehicle but get the same service as I would if it was brand new.
The service recieved and communication is top notch. Four different jobs have been completed in the last 90 days for a little more than $25,000 in parts and labor. Chris Edward's should be commended for how he handles business!
We had our vehicle in for two recalls, after performing the recalls the technician performed a free multi point inspection and found a small coolant leak behind engine At that time we were notified and we choose to perform the work ourselves since we have our own repair shop. We purchased all necessary parts for the repair from your parts department as we always do. We made the repair the following day with quality dealer parts. It’s always great doing business with you folks!
Great customer service. Definitely a satisfied customer!k like doing business with you and the personalized touch you give to your customers
Brent was extremely helpful and knowledgeable about teh Land Rover I purchased. he was able to talk me through may options and in the end I got the perfect Defender for me. everyone at the dealership was kind and attentive. I would highly recommend!
Gabriel, Don and Tim were all great to work with
Excellent experience. Quick and efficient.
The service department is deceitful and will try and suck as much money out of you as they can. They don’t work in good faith of the consumers. Sells team are good specifically Brent Bell and GM Don Turner.
Excellent people
Mark was excellent. Was only charged for diagnostics. Software glitch fixed in a timely manner.
Mark was excellent. Fast service. Was only charged for diagnostics.
Everybody at the Land Rover Dealership in the South Hills is top notch. They’re knowledgeable, responsive courteous and respectful. As an older female client I always feel welcome !
Always a great experience with Land Rover South Hills. They are fast and efficient during drop off and keep you informed and send you a video of the work. You dont know how good you have it until you have work done at another auto dealership.
Chris is the best!!!
Lack of accountability, poor management, poor service, and poor communication skills. Awful customer service! Very dissatisfying experience!
I got my Range Rover serviced. It was fast and easy and they were so pleasant. I would recommend anyone to go here for all your Range Rover needs!
We had a great experience working with our sales consultant, Dave DeRose. He was knowledgeable, polite, and professional throughout the entire process. We truly appreciated how easy and painless he made the car-buying experience. We would definitely recommend him to anyone looking to purchase a vehicle!
We had a wonderful experience at this dealership! Gabriel was amazing from start to finish. He not only helped us purchase our car but also provided outstanding support afterward whenever we needed it. He was always friendly, patient, and incredibly helpful. The entire team, including the finance department, was professional, welcoming, and attentive. We also appreciated the little touches like the coffee, the comfortable atmosphere, and the complimentary car wash. We highly recommend this dealership. Thank you for the excellent customer service!
Jim was very good at communicating and get my car repaired in a thorough manner.
Amazing service from the dealership and they were great with booking and we loved the video service
The worst experience I've ever had Every part of the process was below my expectations
Service was great and communication was good. When I called a week ago to schedule my apt, I asked for a trade in value when I brought it in. When I dropped it off I reminded them I wanted a trade in value. When I picked it up I asked for the trade in value. It was not done. Some guy came out and took a few pictures and said he would call me and get me the trade in asap. It has been 2 days and I have heard nothing. Service Center is and was great but honestly I’m ... Read More DealerRater - Jul 15, 2026
Great Service deptartment. They are very attentive and they are very detailed with the entire process.