Customer Testimonials
Car was ready when we needed and full explanation given on the necessary repairs Thank you
Staff is always friendly and helpful. Service dept is trustworthy and thorough.
The service was to notch from start to finish. The staff is very friendly, professional, and easy to work with. I really appreciate the excellent customer service.
Jim and his staff took care of our repairs promptly as promised.
Service completed an oil change and a warranty item. Everyone was professional and explained clearly the work to be done and why it was valuable. I really appreciate the Saturday service hours.
Chris was gone for the day when I picked up my car. The girl said he would send me my invoice. I text and let him know my driver door had a door ding. Not there when I dropped it off. No response. Not happy. Service and loaner were good
This team is top notch, very kind and helpful. My wife and I took our vehicle in for service, they got us in and out!
Great communication and delivered exactly the service requested.
Great staff and service.
My husband and I just purchased a pre-owned F-150 from this dealership. My husband hates car shopping, but even he admitted that it was an absolute pleasant experience to deal with the folks here. Thank you, Alex!! We’re very pleased with our truck and the service was excellent! We highly recommend! Thank you!😊
Great team. Thank you so much
I had a basic service done and the technician found an issue that was covered under my extended warranty. Thankfully the repair was covered by the warranty and the technician did a great job.
Updating my review. Land Rover South Hills reached out to me directly and really went above and beyond by offering to deliver our vehicle back to us at no cost. I really appreciated that. How a business responds matters, and they made a genuine effort to make things easier for us and take care of the situation. Very thankful for the follow-up and the way they handled everything.
Outstanding interaction with the entire staff. Alex in sales was super easy to work with. Professional, understanding and never a moment of pressure. Easy negotiation by a combination of text and phone calls. Ended up with what I felt was a very fair deal. Really one of my best car buying experiences ever. (And I have purchased way too many). Keyshawn in finance made the process seamless. Again probably the fastest finance interaction ever. No hard sell on anything, again a positive reflection on the entire dealership and how they do business. Madison our concierge who went over the features ... Read More Google - Sep 6, 2026
Service Department is always responsive and professional!
I had my car serviced for a scheduled maintenance and also a recall. As usual the service I was provided was excellent and everything was completed in a timely manner. I would highly recommend this dealership!
I would like to thank Chris for his excellent personal service and responsiveness. I would highly recommnd him and the dealership.
Excellent service- Mark helped talk me through my check engine light issue and made the appointment. Chris kept me updated during the service.
Very Friendly staff easy to work with great experience will definitely work with south hill jlr again.
They did a great job of keeping me updated on the status of my repairs!
Chris and the rest of the team continue to show dedication to providing great service.
The service team is great. I have an older vehicle but get the same service as I would if it was brand new.
The service recieved and communication is top notch. Four different jobs have been completed in the last 90 days for a little more than $25,000 in parts and labor. Chris Edward's should be commended for how he handles business!
We had our vehicle in for two recalls, after performing the recalls the technician performed a free multi point inspection and found a small coolant leak behind engine At that time we were notified and we choose to perform the work ourselves since we have our own repair shop. We purchased all necessary parts for the repair from your parts department as we always do. We made the repair the following day with quality dealer parts. It’s always great doing business with you folks!
Great customer service. Definitely a satisfied customer!k like doing business with you and the personalized touch you give to your customers
Brent was extremely helpful and knowledgeable about teh Land Rover I purchased. he was able to talk me through may options and in the end I got the perfect Defender for me. everyone at the dealership was kind and attentive. I would highly recommend!
Gabriel, Don and Tim were all great to work with
Excellent experience. Quick and efficient.
The service department is deceitful and will try and suck as much money out of you as they can. They don’t work in good faith of the consumers. Sells team are good specifically Brent Bell and GM Don Turner.
Excellent people
Mark was excellent. Was only charged for diagnostics. Software glitch fixed in a timely manner.
Mark was excellent. Fast service. Was only charged for diagnostics.
Everybody at the Land Rover Dealership in the South Hills is top notch. They’re knowledgeable, responsive courteous and respectful. As an older female client I always feel welcome !
Always a great experience with Land Rover South Hills. They are fast and efficient during drop off and keep you informed and send you a video of the work. You dont know how good you have it until you have work done at another auto dealership.
Chris is the best!!!
Lack of accountability, poor management, poor service, and poor communication skills. Awful customer service! Very dissatisfying experience!
I got my Range Rover serviced. It was fast and easy and they were so pleasant. I would recommend anyone to go here for all your Range Rover needs!
We had a great experience working with our sales consultant, Dave DeRose. He was knowledgeable, polite, and professional throughout the entire process. We truly appreciated how easy and painless he made the car-buying experience. We would definitely recommend him to anyone looking to purchase a vehicle!
Fantastic staff, friendly explained everything to me with my Land Rover. They are number one in mechanical work, I won’t go anywhere else Chris Edwards’s is the best about service and kept me up-to-date with progress of my vehicle I don’t think anybody else has ever done it
As always, excellent communication and even better service!
Service people are very helpful and they are very knowledgeable about how the customer service is handled
We had a wonderful experience at this dealership! Gabriel was amazing from start to finish. He not only helped us purchase our car but also provided outstanding support afterward whenever we needed it. He was always friendly, patient, and incredibly helpful. The entire team, including the finance department, was professional, welcoming, and attentive. We also appreciated the little touches like the coffee, the comfortable atmosphere, and the complimentary car wash. We highly recommend this dealership. Thank you for the excellent customer service!
Very smooth process from start to finish.
Jim was very good at communicating and get my car repaired in a thorough manner.
Amazing service from the dealership and they were great with booking and we loved the video service
The worst experience I've ever had Every part of the process was below my expectations
Service was great and communication was good. When I called a week ago to schedule my apt, I asked for a trade in value when I brought it in. When I dropped it off I reminded them I wanted a trade in value. When I picked it up I asked for the trade in value. It was not done. Some guy came out and took a few pictures and said he would call me and get me the trade in asap. It has been 2 days and I have heard nothing. Service Center is and was great but honestly I’m ... Read More DealerRater - Jul 15, 2026
The service consultant adviser Jim Decarlucci is outstanding. I can call him any time and he always make time to answer questions. The service is great. Jim is the guy I would want on my team.
Great Service deptartment. They are very attentive and they are very detailed with the entire process.
Experience was quite seamless. Everyone was cordial, and attentive to my needs. Overall, good experience.
Prompt and responsive but vehicle not very clean when returned. Otherwise great experience. Thank you!
The service was excellent and everyone there is always happy and friendly. When I am ready to buy another Range Rover, I will buy it from Land Rover South Hills.
Took my Defender in for an oil change and state inspection. It took a little longer than expected. However to my surprise they went above and beyond in cleaning the car. I hadn't cleaned the floormats out in sometime and they were bad. Upon getting in the car I almost didn't recognize it. It was totally cleaned and detailed. I was blown away. Truly first class service. Highly recommend getting your vehicle serviced at this location.
Great service as always!
My sales contact was Brent Bell. I'm from Columbus, Ohio. I called Brent and he sent me a video of a Range Rover that I was interested for my wife. He confirmed the List price, the added PPF and Ceramic Coating. As well as Doc and plate fees. This was the best, most professional sales person that I have ever dealt with. Brent should teach a Master class in salesmanship. I would highly recommend this Germain family dealership and will definitely be back. -Brad Anderson
This is a great dealership. The service department is great. Our advisor Chris let us know what was going on the entire time we were in for service. The communication was great!
I have been coming to the dealership since they opened and I have always received great customer service. My service advisor, Chris has always been helpful and kind. Because of the service I received from him, I would go no where else.
Land Rover owner since 1998. Land Rover South Hills customer since they opened. Best service department - the only place I take my two Rover vehicles. Most recent service was a one where I waited, allowing 3.5 hours on my calendar. The service was done in just 2.
Perfect It was a really perfect experience and I could not have asked for better or friendlier service
I had an outstanding experience with the service department! From start to finish, the team was professional, friendly, and thorough. They took great care of my truck, completed the work fast, and even went the extra mile by thoroughly cleaning it before returning it to me. Thank you!
Consistently good service - communicative, prompt and courteous. Good experience. Nothing more to say but there is a 15 word min for feedback which is weird
The service department is very good and always provides good information. I not as impressed with the sales side of the business.
Very courteous, efficient and professional! Jim had a loaner vehicle ready for me when I arrived and called when my car was ready to be picked up.
Robert was the best. He followed up regularly without being pushy and had tremendous knowledge of the vehicles. We couldn't be happier with our decision.
Quick efficient and professional. Excellent experience.
Great experience. Brent was knowledgeable about the cars and very nice.
Great customer service. They took the time to listen to me and delivered with out issue.
Work/recall completed with care by service. Chris and Mark are wonderful and so easy to work with! They understand a busy schedule. Chris is helping me coordinate a small paint repair which is also super helper! They are both great!
We had an urgent problem with our Land Rover. Jim got us in quickly and secured a loaner car and solved our issue quickly and smoothly!
Staff was very friendly and professional. The buying process was done efficiently. These are my last required words.
The service team quickly responded to my request and was able to fit me in that same day with a loaner car.
Robert made what is usually a bad experience(car buying). Good and easy. Would refer
Ryan exceeded my expectations from my initial automobile order placement through its final delivery and drive-out..
The Team at Land Rover South Hills is a pleasure to work with! I always receive excellent, professional, service!
One of the best dealerships around. Very communicative, pretty transparent, always willing to listen, work is done quickly. Would highly recommend!
I always receive excellent service. Chris is great and communicates throughout the entire service process. I won’t go anywhere else.
Jim at JLR service dept was amazing from the start. He explained all of the issues and repairs and went above and beyond to get JLR to cover said repairs due to an open recall. They were able to get into a loaner vehicle within days and also the parts that I was told were on backorder for months from another dealer, got those within days as well. I cant say enough good things about JLR South Hills. I highly recommend their service dept and will be taking my vehicle there in the future!
Excellent dealership. Staff is professional and polite. Dajon is incredibly knowledgeable and personable. Great experience buying from them.
The smoothest process from start to finish. Dave DeRose was incredible. Thank you!
Friendly, competent and professional.